Staying informed about all aspects of your business is an important part of staying in business. High quality and timely information allows appropriate and profitable business decisions to be made.
SERCA offers a number of monitoring packages to support your business. Some are aimed at offering information to help you make positive business decisions. Others are there to warn and precipitate quick action just in case things go wrong.
Suitable monitoring of your online systems and data provides critical information for your business decision making processes.
Accurate information about your customers or competitors allows you to quickly seize new opportunities and outclass the competition. Fast notification of issues helps you to fix or mitigate the impact they may have on your business.
SERCA offers the following monitoring packages;
Competitor Watch Monitoring
Keeping a close watch on the competition can provide a great deal of useful information. What are they up to? Where are they headed? Has anything changes recently?
Customer Behaviour Monitoring
Understanding the behaviour of your customers allows you to capitalise effectively on their needs and wants. Learn more about what your customers are searching for, and when.
Website Threat Monitoring
The monitoring of your website against potential or ongoing issues is closely linked to its security and the ongoing success of your online business. Receive fast alerts if there are any problems or website downtime should they happen. Get things online and operational again quickly.
The online reputation of your business has been shown to have a direct relationship with how much online business you get. Poor reviews, comments and media coverage can have serious consequences. Keeping track of the online mentions of your business lets you deal appropriately with both positive and negative feedback.
Whilst not one of our standard monitoring packages, our technology reporting service delivers research and knowledge of existing and emerging technologies. These technologies can present both risks and benefits, from implementing a simple cost saving measure through to planning ahead for industry-wide disruptions.
Speak with us about how our monitoring packages can assist and protect your business.